It is possible to ship our Raw Cacao Products overship (Raw Organic Cacao bean, Raw Organic Cacao Nibs, Raw Organic Ceremonial Cacao, Raw Cacao Butter, Raw Cacao Drinking Chocolate Powder, Raw Cacao Powder, and Coconut Sugar). Fresh Raw Chocolate is possible to ship overseas, however, since our fresh raw chocolate needs to be refrigerated all the time. The chocolate will turn soft while it’s being shipped. You may put them straight back to the fridge or just enjoy it while it’s soft and creamy!

We will pack them accordingly to be able to be sent overseas. We are not responsible for any damage with the chocolates. 

To avoid creating single-use waste, we sell our fresh chocolate NAKED. For takeaways, we can give you a paper bag, and for larger quantities and distances, we offer reusable containers, thermal bags and ice gel. We also sell reusable Thermal Jars, which keep the chocolate cool for 3-4 hours in tropical conditions (longer in temperate climates). Customers also receive a 25% discount on the first purchase of chocolates inside, and every refill thereafter receives a 10% discount, for life. 

Yes. Many of our customers do this, especially for large quantities. We have thermal bags and ice gel to keep the chocolate cool on the way to the airport, and we recommend putting the chocolate in your checked baggage to keep it cool.

You can make payment for your order using the following methods:

1. Credit Card
– Select the “Credit Card” option during checkout.
– Enter your card details (card number, expiration date, and CVV).
– Follow the prompts to complete your payment.

2. Debit Payment (Indonesian Banks Only)
– Select the “Debit Payment” option during checkout.
– Choose your preferred bank from the list (Permata, CIMB, BCA, BRI, Mandiri, etc).

– Xendit will provide you with a virtual account number and payment details.

– Use your bank’s mobile app, internet banking, or ATM to transfer the payment amount to the provided virtual account number.

– Ensure the payment is made within the specified time limit to avoid expiration of the virtual account.

Is my payment information secure?
Yes, your payment information is secure. We use Xendit, a trusted payment gateway, to process all transactions. Xendit complies with international security standards to ensure your data is protected.

What should I do if my payment fails?
If your payment fails, please try the following steps:
1. Ensure that your card or bank account has sufficient funds.
2. Double-check that you entered the correct payment details.
3. If the issue persists, try using a different payment method or contact your bank for assistance.

If you continue to experience issues, please reach out to our customer support team for help.

Can I use an international credit card for payment?
Yes, we accept international credit cards. However, debit payments are only available for Indonesian banks.

Will I receive a payment confirmation?
Yes, once your payment is successfully processed, you will receive a confirmation email with your order details. If you do not receive a confirmation, please check your spam folder or contact our customer support.

What currencies are accepted for payment?
All transactions are processed in IDR (Indonesian Rupiah). If you are using an international credit card, your bank will convert the amount to your local currency based on their exchange rate.

Who should I contact for payment-related issues?
For any payment-related issues, please contact our customer support team at om@ubudraw.com.

There is no minimum order to ship overseas, however shipping cost can be a lot cheaper for larger quantities. For more information, please email to om@ubudraw.com