FAQ

Welcome to our FAQ page! Here we address the most regular inquiries we receive. If we haven’t addressed your inquiry, or you have another concern, please reach out to us at om@ubudraw.com and we’ll do our best to respond in a timely manner. 

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What is Raw Chocolate?

Raw chocolate is made from Cacao beans that have been naturally fermented but not roasted or heated above 50 degrees Cecius. Raw cacao has the highest antioxidant value of any natural food, and four times more than conventional roasted cacao. Antioxidants provide numerous health benefits, making raw chocolate a superfood rather than guilty pleasure.

Is it possible to ship overseas?

Yes, depending on the product. Fresh raw chocolate is difficult because it needs to be ept refrigerated. But for other cacao products, we ship worldwide, depending on quantities and destinations. For further information please email: om@ubudraw.com

How do I make/drink ceremonial cacao?

Use 30-40g solid ceremonial cacao per person. Add enough hot water to melt the cacao into a thick liquid, by hand-mixing or using a blender. Add natural sweetener and/or spices to taste. (Please see the special section for a more detailed recipe, and how to create a cacao ceremony).

Can your chocolate melt?

Our chocolate is a fresh product that needs to be kept refrigerated. It does not melt completely, but it will become much softer when served in warm climates. Some people prefer it soft, some like it harder from the fridge.

What kind of packaging do you use?

To avoid creating single-use waste, we sell our fresh chocolate NAKED. For takeaways, we can give you a paper bag, and for larger quantities and distances, we offer reusable containers, thermal bags and ice gel. We also sell reusable Thermal Jars, which keep the chocolate cool for 3-4 hours in tropical conditions (longer in temperate climates). Customers also receive a 25% discount on the first purchase of chocolates inside, and every refill thereafter receives a 10% discount, for life.

Can I take your chocolate overseas?

Yes. Many of our customers do this, especially for large quantities. We have thermal bags and ice gel to keep the chocolate cool on the way to the airport, and we recommend putting the chocolate in your checked baggage to keep it cool.

Can you ship fresh raw chocolate overseas?

Yes, for overseas orders we will ship with DHL or POS Indonesia. Since our fresh raw chocolate needs to be refrigerated all the time. The chocolate will turn soft while it’s being shipped. You may put them straight back to the fridge or just enjoy it while it’s soft and creamy!

We will pack them accordingly to be able to be sent overseas. We are not responsible for any damage with the chocolates.

How do I place an order for an item?

You can purchase online via our website, contact us through WhatsApp on : +62 81338939080 or email us at: om@ubudraw.com.

Do I need to sign up for a member’s account to order and check out?

No , but if you sign up there are many advantages to signing up for an account! We only need your email address and you create your own password. An account lets you use Express Checkout for next time, and you’ll be the first to receive special deals and exclusive offers!

What if I’ve forgotten my password?

Just click on “Forgot your Password” button below the login form. Enter your email and we will send you an email to reset your password.

Can I cancel my order after confirming it?

Unfortunately, our ordering system doesn’t allow you to do that. However, if you need to cancel a confirmed order, you can contact us through WhatsApp or Email and we will assist.

Is there any time limit placed on my order before completing payment?

Yes there is. Our system has a 12 hour time limit – if we haven’t received a payment confirmation within that time, our system automatically cancels your order and returns your order to our stock.

Can I change my shipping address after my order has been sent?

Unfortunately, no. Please contact us immediately on WhatsApp or Email and we will assist you as much as we can.